Powerful WeCall Features

Discover how WeCall’s advanced features can transform your business communications and drive growth.

WeCall Advanced Automated Support System (IVR)

Automated Call routing for efficient customer service

Our Interactive Voice Response (IVR) system allows Callers to interact with your phone system through voice commands or keypad inputs, directing them to the right department or information without human intervention.

  • 24/7 automated customer service
  • Reduce Call handling time by up to 40%
  • Customizable menu options and prompts
  • Seamless integration with your CRM
bcs img ivr system ai and the customer service revolution
customer service call flow diagram

Call Distribution

Intelligent routing for optimal customer experience

Our smart Call distribution system routes incoming Calls based on predefined rules, agent skills, availability, and customer value to ensure every Caller reaches the right person quickly.

  • Route Calls based on agent skills and availability
  • Prioritize high-value customers
  • Geographic routing based on Caller location
  • Time-based routing for after-hours Calls

WeCall Organized Queue System

Efficient handling of high Call volumes

Manage Call queues effectively with customizable hold messages, position announcements, and estimated wait times to keep customers informed and reduce abandonment rates.

  • Customizable hold messages and music
  • Position announcements in queue
  • Callback option to avoid waiting
  • Real-time queue monitoring for supervisors
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crm

CRM Integration

Seamless connection with your business tools

Integrate WeCall with your existing CRM to automatiCally log Calls, access customer information during conversations, and sync data across platforms for a unified customer view.

  •  Automatic Call logging in CRM
  •  Screen pop with customer information
  • Click-to-Call from CRM records
  • Support for Salesforce, HubSpot, Zoho and more
 

Complete Feature Set

Explore all the capabilities that make WeCall the perfect VoIP solution for your business.

 

Blacklist

Block unwanted calls from specific numbers to maintain productivity and security.

Digital Fax

Send and receive faxes digitally without the need for physical fax machines or paper.
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Call Reports

Comprehensive analytics and reporting to track performance and identify trends.

Voicemail

Professional voicemail with transcription, email delivery, and customizable greetings.

Call Forwarding

Redirect Calls to any device or number based on time, location, or availability.

Call Transfer

Seamlessly transfer Calls between team members with warm or cold transfer options.

Mobile & Desktop Apps

Stay connected with native apps for iOS, Android, Windows, and macOS.

Call Statistics

Real-time dashboards and historical reports to monitor Call center performance.

Branded Apps

Customize mobile and desktop apps with your company branding for a seamless experience.

Ready to Transform Your Business Communications?

See how WeCall’s powerful features can help your business never lose a customer again.

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